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HOW TO ORDER

to place orders online
  • Sign in
  • Add items to cart
  • Proceed to check out
  • Follow check out steps
to place orders by phone
*call center operates Monday - Friday, 8am - 5pm CST
  • Call 800-458-5180 to speak with one of our sales representatives.
  • Please have name, address, and customer account number ready for our Rep.
  • To be sure your order is correct please include the item number, description, size and/or color for each product.
to place orders by fax/email/mail
  • Please download the printable order form.
  • Fill out the form and please be sure to include name, address, and customer account number.
  • To be sure your order is correct please include the item number, description, size, and/or color for each product.
FOR EMAIL

Please send completed form to:
sales@supplyroom.com

FOR FAX

Please send completed form to:
800-521-5027

FOR MAIL

Please send completed form to:
Attn: Sales Department
P.O. Box 7277
Oxford, AL 36203

PAYMENT TERMS

Visa, Mastercard, AE, Discover, and I.M.P.A.C are accepted. Credit will be extended on authorized purchase orders of local, state, and government agencies. Terms are Net 30 days. All other orders, prior to shipment must be paid in full by check, money order, or credit card. We will make partial shipments to meet customer deadlines. Partial invoices must be paid within our payment terms.

ORDERING
NOTES

Please include name, address, and customer account number with orders to avoid any delays. Be sure to specify sizes, colors, and any personalization. Your customer account number is available via My Account.

Custom work may take 30-120 days for delivery. Please allow sufficient processing time.

Unexpected demands may result in items that are temporarily out of stock. In this case, the items are considered back order items. Our policy is to ship all available merchandise and upon receiving back ordered items, we complete the order and ship items to our customers.

If a customer requests no back orders, we ship what is available and close the order. Back order items are taken off the order.

It a customer requests ship complete. We then put available items on hold and wait until we receive and prepare back order items then ALL items ordered will ship together.

PLEASE ALLOW SUFFICIENT PROCESSING TIME!

shipping

&

delivery

All orders ship UPS Ground by default. Other methods may be specified at Checkout. Packages are F.O.B. OXFORD, AL with shipping charges prepaid and added to the invoice. Our shipping department routes all shipments unless requested otherwise. Shipping costs include shipping expenses, handling, and insurance if shipped via UPS. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

APO, FPO, & P.O. Boxes
All orders shippping to an APO, FPO, or P.O. Box will ship US Priority Mail without exception. Please do not select any option aside from UPS Ground when shipping to an APO, FPO, or P.O. Box. The Supply Room is NOT responsible for any fees that occur from the wrong selection.

WE DO NOT ACCEPT RESPONSIBILITY FOR MISSING OR
DAMAGED ITEMS OR DAMAGED ITEMS REPORTED MORE THAN
45 HOURS AFTER DELIVERY.

returns

&

exchanges

RETURN POLICY

  • Merchandise may be returned within 30 days of purchase
  • All returns or exchanges require TSR approval
  • 15% restocking fee on all returned items
  • No returns on custom-made merchandise
  • Freight must be prepaid on all returns
  • NO returns on items that have been worn or soiled
  • Please make sure items are correct before use.

MISSING OR DAMAGED GOODS
Please check packing slip and review order. Items that are damaged, missing, or defective, must be reported within 48 hrs of package delivery. TSR does NOT accept responsibility for items reported 48 hrs after delivery. If an item arrives in a damaged box, please email photos of damage HERE.

RETURN MERCHANDISE
Please include the packing slip along with return instructions. Return package via post office, or by any other method that allows tracking to:


 
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